Greenacres and Pinetops

Greenacres Overview

• Registered with the CQC in 2004
• Reopened in 2014 after a major refurbishment
• 3 self-contained apartments over two floors, all with a kitchen/dining area/lounge, bedroom and en-suite shower/bathroom.

CQC comments

• Where people could become upset, anxious or distressed, staff knew how to respond to reduce the distress or the risk of injury to the person and others.
• Where people had specific health conditions, there was guidance in place for staff to follow to reduce the risk of avoidable harm.
• The service was run well by a registered manager who was held in high regard by people, their relatives and staff
  People were positive about Greenacres and liked living there.
• Comments included, “I have my own apartment and I have time to myself or time with staff if I want this,” and, “I like my flat.”

Pinetops Overview

• Registered with the CQC in 2012
• 6 single bedrooms; 2 have en-suite wet rooms and 4 have an en-suite toilet and hand basin.

CQC comments

• Staff were knowledgeable and were kind, caring and patient.
• People were actively encouraged to make day to day decisions. Staff checked that people gave consent before they provided any support.
• People were treated kindly by compassionate staff. One relative said, “They are always polite and nice.” Another relative said, “They all all very good. I have nothing to be concerned about.” One staff member said, “The staff go above and beyond and there is genuine affection and care here which you don’t always see and everyone is very dedicated to their job.”

Location

• Situated along the main road in the quiet village of Felthorpe, Greenacres and Pinetops are next door to one another and share the same parking area. There is a recreation ground within walking distance. The nearest bus stop with good links into Norwich is in Horsford.
• The properties both have small individual gardens.